Luxury Travel Operations · Back Office · UHNW Concierge · Valencia · Remote
Some things
cannot wait.
None should
go wrong.

I am a luxury travel operations professional who keeps complex arrangements for ultra-high-net-worth clients running smoothly behind the scenes. From bookings and reconfirmations to suppliers, documents and invoicing, I make sure every detail is right before the client ever sees it.

Get in touch
Anastasiia Shabatenko
10+
Years in travel
3
Languages
Law
Degree with award
3M
Corporate experience
Remote
Based in Valencia
Profile

Calm, precise,
and always one step ahead.

My career began in cruise travel, where I headed a visa department and later a shore excursions department, coordinating guides, transport and suppliers for international cruise calls. Since 2021 I have worked in luxury concierge and travel, managing bespoke trips, events and lifestyle requests for UHNW individuals and families, most recently handling around 80 trips a month. I enjoy back-office work and take pride in being accurate, responsible and attentive to detail. I hold Master's degrees in law and foreign languages, speak native Ukrainian, fluent English and intermediate Spanish, and work remotely from Valencia across time zones.

Anastasiia at work
What I bring
Bookings & reconfirmationsSupplier managementCRM & online booking platformsBooking records & invoicingVisas & travel documentationTailor-made itinerariesGroup & event logisticsCoordination across time zonesDiscretion with UHNW clientsProblem-solving under pressure
Experience

Pressure, precision,
and people.

July 2025 – October 2026
Senior Travel Advisor / Luxury Travel & Lifestyle Management
Butler & Globe Travel SL · Valencia
Managed bespoke travel arrangements for UHNW individuals and families worldwide.
  • Handled around 80 trips per month, from first request to final confirmation
  • Booked luxury hotels, private yachts, private jets and premium ground transport
  • Managed bookings via CRM, supplier portals, RateHawk, Rezlive, Hotelston and others
  • Coordinated flights, accommodation and transport for a 300-guest VVIP wedding
May 2024 – July 2025
Private Personal Assistant & Residential Property Manager
Private UHNW Families · London
Provided personal assistance, travel and household management for five UHNW families.
  • Arranged international travel, luxury hotels, restaurants and bespoke holidays
  • Managed calendars, appointments and household bills, payments and expenses
  • Recruited and coordinated chefs, chauffeurs and other household staff
  • Planned a family's relocation to London from scratch, from house search to staffing
September 2021 – May 2024
Travel & Lifestyle Manager | Personal Concierge
BSI Lifestyle · London (remote)
Managed bespoke travel and lifestyle arrangements for HNW and UHNW clients, working remotely.
  • Supported more than 20 UHNW clients with daily travel and lifestyle requests
  • Organised luxury holidays and business trips from planning to execution
  • Coordinated luxury accommodation, private transport and personalised itineraries
  • Tracked bookings, requests and invoices in the company CRM
September 2019 – September 2021
Human Resources (HR) Specialist
3M · Kyiv
  • Coordinated recruitment, interviews and shortlists for the US headquarters
  • Administered employee benefits, leave schedules and confidential HR records
  • Organised corporate events, training sessions and business meetings
January 2019 – September 2019
Receptionist
3M · Kyiv
  • Managed front-desk operations, meeting rooms, correspondence and records
  • Liaised with internal departments and external service providers
March 2015 – January 2017
Receptionist
Norwegian Cruise Line · Barcelona
  • Delivered personalised guest service to international cruise passengers
  • Handled guest accounts, billing queries and passenger documentation
  • Coordinated with onboard departments on special requests and arrangements
December 2013 – March 2015
Head of Shore Excursions Department
Inflot Cruise & Ferry Ukraine · Kyiv
Led a five-person department handling around 20 cruise calls per season.
  • Led a team of five delivering shore excursions for international cruise calls
  • Won tenders with Royal Caribbean and Compagnie du Ponant
  • Secured Odesa's first inclusion in these lines' Black Sea itineraries
April 2013 – December 2013
Shore Excursion Manager
Inflot Cruise & Ferry Ukraine · Odesa
Coordinated shore excursion operations for international cruise ships calling at Odesa.
  • Coordinated guides, buses, transport and local suppliers for each cruise call
  • Liaised with cruise lines, shipboard teams, port authorities and tour operators
  • Resolved operational issues as passenger needs and port schedules changed
September 2012 – April 2013
Visa Manager
Inflot Cruise & Ferry Ukraine · Kyiv
Advised cruise passengers on visas and managed applications with embassies and consulates.
  • Reviewed, prepared and submitted visa applications to embassies and consulates
  • Managed annual company re-accreditation with embassies and consulates
  • Maintained confidential client records and visa documentation
Track record

Results that
made a difference.

From my years in cruise and tour operations.

Volume

Managed around 80 luxury trips per month at Butler & Globe Travel.

High-volume UHNW bookings delivered accurately
Sold-out access

Arranged a complex Swiss programme with a VIP gondola at Jungfrau when it was fully sold out, plus a picnic at Mont Blanc not normally permitted.

Secured through contacts, communication and persistence
Group logistics

Coordinated a VVIP client's wedding, booking accommodation, flights and transport for 300 guests, including performing celebrities.

Large-scale event logistics delivered end to end
Client portfolio

Supported more than 20 UHNW clients on a daily basis at BSI Lifestyle, working remotely.

Requests, bookings and invoices tracked in CRM
Relocation

Planned a UHNW family's move to London from scratch, from finding the house to hiring all staff.

Complete relocation handled before arrival
Tenders

Won tenders with Royal Caribbean and Compagnie du Ponant as Head of Shore Excursions.

Odesa added to their Black Sea itineraries for the first time
Education

Law, languages,
and a habit of learning.

2008 – 2013
Master's Degree, Law
Taras Shevchenko National University of Kyiv
2008 – 2012
Master's Degree, Foreign Languages (Legal English Translator)
Kyiv National Linguistic University
With Honours
Languages
UkrainianNative
RussianFluent
EnglishFluent
SpanishIntermediate
✦
Open to new opportunities

The right role
is worth a conversation.

I am open to luxury travel operations and back-office roles with concierge companies, luxury travel agencies and DMCs — Valencia, remote.